In the news Ofcom fines TalkTalk and Tiscali for charging customers services that they never got. Is this an error or was it something that was planned. How many customers actually read the small print or check their bills? It does make you wonder. A lot of business and purchases have been done or completed through goodwill. What you see is what you get. This should be the way forward but unfortunately it does not always work that way.
Going back to the title of Economies of Scale or Greed. Was this something that the companies overlooked due to the organisations being too big and there was a breakdown in communication between departments or was it planned? Only the companies really know Ofcom-fines-talktalk-tiscali
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