Customer Service at its best.

This is where customer service is at its best. You cannot but help give Kudos to Lego for this. A young boy saved all his money from Christmas and bought himself a Lego toy. Against his Dads advise and better judgement, he took his new toy to the local supermarket, but unfortunately lost some of the pieces for it. Distraught, his father urged him to write a letter to see if Lego would replace the lost pieces. Read the letter and Lego's response.